FAQs
1. How long does it take to process my order?
In-stock orders ship from our US warehouse within 1–3 business days (Monday–Friday, excluding US holidays). If your size is made to order, it ships in about 3 weeks. You'll get an email with your tracking number as soon as your order ships.
Pre-orders: items marked “Pre-order” ship by the date shown on the product page. If your order includes a pre-order item, we'll ship your whole order together once it's ready. If the date changes, we'll email you with the new expected date.
2. How long does shipping take?
Estimated delivery times after your order ships:
- US orders: usually 3–7 business days, most often with USPS
- International orders: usually 7–14 business days
Shipping rates are shown at checkout. For US orders, our standard rate is a flat $8 per order, and eligible orders may qualify for free shipping, as shown at checkout. Buy 2 or more sets and get $5 off your order, applied automatically (it can't be combined with other discount codes).
3. Do you ship internationally?
Yes — we ship to many countries. International orders usually arrive in 7–14 business days; rates are shown at checkout, and any customs duties or import taxes are paid by the customer.
4. How can I track my order?
Once your order ships, you'll receive an email with your tracking number and a link to follow your delivery. If you don't receive it, email us at support@lunavellewear.com.
Tracking says Delivered but you can't find your package? Email us within 5 days of the delivery date and we'll send you the tracking details. Please check your mailbox, porch, parcel lockers and front desk, ask your neighbors, and allow 48 hours. If it still hasn't turned up, we'll open a request with the carrier (USPS for US orders) and keep you updated.
If the carrier returns your package to us because the address was incorrect or incomplete, or it wasn't picked up, we'll email you to confirm your address and reship it once at no extra cost.
5. What size should I choose?
We recommend referring to our detailed Size Guide available on each product page. If you are between sizes or need personalized assistance, our customer care team will be happy to help you select the perfect fit.
6. What fabrics does Lunavelle use?
Our pajama sets are made of silky satin (100% polyester). For best results, wash cold, inside out, with similar colors. Don't bleach. Line dry or tumble dry low, and use a cool iron on the reverse if needed.
7. What is your return policy?
Return unworn, unwashed items with tags within 14 days of delivery. Return shipping is paid by the customer, except for defective or incorrect items. To start a return, email us your order number and we'll send you our return address; for a defective or incorrect item, we'll email you a prepaid return label. Refunds go back to your original payment method within 10 business days after your return reaches our warehouse. Shipping fees are not refundable.
Need a different size? We don't offer direct exchanges; return your item for a refund and place a new order. For full details, please visit our Return & Refund Policy page.
8. What if my item arrives damaged?
If your order arrives damaged or defective, or you received the wrong item, please email us within 5 days of delivery with your order number and clear photos of the item and the shipping label. We'll review it and make it right.
9. Can I modify or cancel my order?
We send orders to our warehouse quickly. If you need to change your address or size, or cancel, email us right away at support@lunavellewear.com with your order number.
We'll do our best, but once an order has been packed or shipped, we can't change or cancel it. You can still return it within 14 days of delivery.
10. How can I contact Lunavelle?
For all inquiries, please reach out to us at:
Email: support@lunavellewear.com
Response time: 24–48 business hours
We are always delighted to assist.