All orders are carefully prepared within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Estimated delivery times:

• Domestic: 3–7 business days
  
• International: 7–14 business days
  

Please note that shipping times may vary depending on location and customs procedures.

Yes, Lunavelle offers worldwide shipping. Shipping fees and delivery times will be calculated at checkout based on your destination.

Customs duties and taxes (if applicable) are the responsibility of the customer.

Once your order has shipped, you will receive an email containing your tracking number and a link to monitor your delivery status in real time.

If you do not receive tracking information, please contact us at support@lunavelle.com.

We recommend referring to our detailed Size Guide available on each product page. If you are between sizes or need personalized assistance, our customer care team will be happy to help you select the perfect fit.

At Lunavelle, we prioritize premium, skin-friendly fabrics selected for their softness, breathability, and comfort. Fabric details are clearly listed on each product page to help you make an informed choice.

We accept returns within [7–14 days] of delivery, provided items are unworn, unwashed, and in their original condition with tags attached.

For full details, please visit our Return & Refund Policy page.

If your order arrives damaged or defective, please contact us within 5 days of delivery, including your order number and clear photos of the issue. We will resolve the matter promptly.

Orders may be modified or canceled within a short window after purchase. Please contact us immediately at support@lunavelle.com

Once an order has been processed or shipped, we are unable to guarantee changes.

For all inquiries, please reach out to us at:

Email: you.support@lunavelle.com

Response time: 24–48 business hours

We are always delighted to assist.