Refund policy

Returns within 14 days

You can return unworn, unwashed items with tags within 14 days of delivery.

How to start a return

Email support@lunavellewear.com with your order number and the item(s) you'd like to return. Once we approve your return, we'll email you our return address and instructions. Please don't send anything back without contacting us first; packages sent to us without an approved return can't be accepted.

Return shipping

Return shipping is paid by the customer, except for defective or incorrect items. Please use a trackable shipping service and keep your tracking number. If your item arrived damaged or defective, or we sent you the wrong item, we'll email you a prepaid return label.

Refunds

We refund the price you paid for the returned item (after any discounts) to your original payment method within 10 business days after your return reaches our warehouse. Your bank may take a few extra days to show it. Shipping fees are not refundable.

Exchanges

We don't offer direct exchanges. To get a different size or style, return your item for a refund and place a new order. Ordering right away gives you the best chance to get your size before it sells out.

Orders shipped to the European Union

If your order is shipped to the European Union, you can cancel or return it within 14 days of delivery for any reason, without giving a justification. As above, the item must be in the same condition you received it, unworn and unused, with tags and in its original packaging.

Damaged, defective or wrong items

Email us within 5 days of delivery with your order number and photos of the item and the shipping label. We'll review it and make it right.

Pre-orders and packages returned to us

Pre-order items can be returned like any other item, within 14 days of delivery. For pre-order dates and for packages the carrier returns to us, please see our Shipping Policy.

Questions?

Email support@lunavellewear.com. We reply within 24–48 business hours.