Shipping policy

At Lunavelle, we are committed to delivering your order with the same level of care and refinement that defines our brand. Please review our shipping policy below for full details.

Order Processing

All orders are carefully prepared and processed within 1–3 business days (excluding weekends and holidays).

During peak seasons, launches, or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Shipping Timeframes

Estimated delivery times:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, or courier delays beyond our control.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer complimentary shipping on qualifying orders during special promotions. Details will be clearly stated on our website when applicable.

International Orders & Customs

For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

Lunavelle is not responsible for delays caused by customs clearance processes.

Address Accuracy

Please ensure that your shipping information is accurate and complete at checkout. Lunavelle is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping details, please contact us immediately at [your email address] before your order is dispatched.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 5 days of delivery at support@lunavellewear.com, including your order number and supporting photos (if applicable).

We will work closely with the shipping carrier to resolve the issue promptly.

Contact Us

For any shipping-related inquiries, please contact our customer care team at:

Email: support@lunavellewear.com
Response Time: Within 24–48 business hours

Lunavelle
Where Moonlight Meets Luxury.