Shipping policy

Where we ship

We ship from our US warehouse to the United States and to many other countries. The countries we ship to and the shipping rates are shown at checkout.

Order processing

In-stock orders ship from our US warehouse within 1–3 business days (Monday–Friday, excluding US holidays). If your size is made to order, it ships in about 3 weeks. We'll email you a tracking number as soon as your order ships.

Pre-orders

Items marked "Pre-order" ship by the date shown on the product page. If your order includes a pre-order item, we'll ship your whole order together once that item is ready. If the date changes, we'll email you with the new expected date.

Delivery time

US orders usually arrive in 3–7 business days after your order ships, most often with USPS.

International orders usually arrive in 7–14 business days after your order ships. Customs clearance can add extra time.

Shipping cost

Shipping rates are shown at checkout. For US orders, our standard rate is a flat $8 per order, and eligible orders may qualify for free shipping, as shown at checkout. Buy 2 or more sets and get $5 off your order, applied automatically at checkout (it can't be combined with other discount codes).

International orders and customs

Any customs duties or import taxes are paid by the customer. We can't control delays caused by customs clearance.

Please check your address

Make sure your shipping address is complete, including any apartment or unit number. If you spot a mistake, email us right away. We can only update an address before your order is packed.

If your package comes back to us

If the carrier returns your package to us because the address was incorrect or incomplete, or the package wasn't picked up, we'll email you to confirm your address and reship it once at no extra cost. Any further reship of the same order is charged at the shipping rate for your address. Refunds for packages returned to us cover the item price only; shipping fees are not refundable. If the package came back because of a mistake on our side, we'll reship it right away at no cost.

Tracking shows "Delivered" but you can't find your package

Please email us within 5 days of the delivery date with your order number, and we'll send you the tracking details. Please check your mailbox, porch, parcel lockers and front desk, ask your neighbors, and allow 48 hours, as packages marked delivered sometimes arrive a day or two later. If it still hasn't turned up, we'll open a request with the carrier (USPS for US orders) and keep you updated.

Damaged or wrong item

If your order arrives damaged, or you received the wrong item, email us within 5 days of delivery with your order number and photos of the item and the shipping label. We'll review it and make it right.

Questions?

Email support@lunavellewear.com. We reply within 24–48 business hours. Please include your order number.